Cancellation and Refund Policy

1. Delivery Terms and Conditions

    • We currently deliver only in selected cities across India.

    • Orders are delivered based on stock availability or according to timings discussed with you via phone calls or other communication methods.

    • Deliveries may be made through authorized distributors, retailers, or directly from our facilities.

    • Please inspect all products upon delivery for damages, expiry date, and correct quantity.

    • KAR INDUSTRIES is not responsible for delays caused by holidays, weather, labor unrest, government decisions, pandemics, or any uncontrollable events.

    • All issues related to empty jars, returns, and refunds are handled exclusively through the retailer or distributor from whom the product was purchased. KAR INDUSTRIES does not manage these directly.

    • Any product-related or delivery-related issues should be reported within 3 days through the contact information provided in the website footer or via the callback request options on brand product pages.

2. Returns and Refunds

    • Products are generally non-returnable; however, defective products will be replaced after verification.

    • Customers should report defects within 3 days using the contact details provided with supporting evidence.

    • Refunds and empty jar pickups are handled directly by the authorized retailers or distributors, not by KAR INDUSTRIES.

    • KAR INDUSTRIES is not liable for refunds or returns outside the authorized channels.

3. Cancellation and Rescheduling

    • Orders can be canceled within 12 hours of placement by contacting customer care or using callback requests available on product pages.

    • Delivery rescheduling must be requested at least 48 hours before the scheduled delivery.

    • Cancellations and reschedules requested through social media or unofficial channels will not be processed.

4. Contact for Cancellation and Refund

    • Customers should use the callback request button on product pages or contact the customer care information listed in the footer or on respective brand pages for all cancellation, refund, and rescheduling requests.

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